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45080 Bob Price Blvd
Madison, SD 57042
Good questions.
When will my order ship?
Orders typically leave our Madison, South Dakota kitchen within 1–2 business days. Most packages arrive 4–6 business days after shipment. Shipping rates may vary with order size; tracking and order updates are available by emailing info@brokenbonetreats.com.
Is shipping free?
Orders of $34.99 or more ship free to the contiguous US, which covers any Treat Drawer 5-pack or bigger. Below that threshold, shipping is a flat $6.95.
Do you ship to Alaska, Hawaii, Puerto Rico or APO addresses?
We do. Those orders carry a flat $12 shipping surcharge.
My order arrived damaged. Now what?
If a product is damaged in transit, email info@brokenbonetreats.com within one week of delivery with a photo and your order number. We’ll review it and issue the applicable refund.
How does Subscribe & Save work?
Choose an eligible pack, then select delivery every 4 or 8 weeks. Subscribe & Save orders receive 10% off, and you can manage the schedule through your account.
Which packs can I subscribe to?
The Stock-Up 8 and the Full Case (12 bags). Smaller packs are one-time purchases.
Can I skip, pause or cancel?
Anytime, from your account. No phone call, no guilt trip.
What’s in your baked treats?
Our baked treats start with South Dakota-grown oats and use straightforward ingredients selected for each flavor. Ingredient lists vary by recipe; check the product page or package panel for the complete list for your dog’s flavor.
Little Dog or Big Dog — which should I get?
Same recipes, different bone. Little Dog Treats are 6.5 oz of smaller bones, great for small breeds and training. Big Dog Treats are 7.2 oz of bigger bones for bigger jaws.
Are your treats grain-free?
No — our baked treats are oat-based, made with South Dakota–grown oats from Anthem Oats. For a grain-free option, try our single-ingredient Beef Trachea or Beef Lung chews.
How long do they stay fresh?
Best enjoyed within 3–4 weeks of opening. Reseal the pouch between treats.
Where are they made?
Every batch is mixed, baked and packaged by us in Madison, South Dakota.
How can my store carry Broken Bone?
Fill out the wholesale form on our Find a Retailer page, email info@brokenbonetreats.com or call (402) 278-0089.
Where are you sold now?
10 retailers across South Dakota, Minnesota and Wisconsin, plus Runnings across the Upper Midwest. See the full list on Find a Retailer.